FAQs

Choose your items, select the size and colour you need, add them to your basket and proceed to checkout. Check your contact details, delivery address and chosen delivery or pickup option before paying.

Yes. Call 01209 843366 Monday–Friday, 10am–5pm. We can help with product questions and arrange your order, including collection.

The available payment methods are shown at checkout. Choose the option that suits you and follow the payment instructions. Please do not email your card details to us.

Check the inbox and spam or junk folder for the email address used at checkout. If you cannot find it, contact us with your name and the email address or telephone number used to order.

Please contact us as soon as possible with your order number if you need to change or cancel an order. We’ll assess your request and check how far the order has progressed. We may be unable to stop it if processing is already too far along, even if you have not yet received a dispatch email. Once an order has been dispatched, we cannot stop or recall it. You will need to arrange a return once you have received it, following our Returns & Refunds guidance. Whether we can stop processing depends on the stage your order has reached; your statutory cancellation and return rights remain unaffected.

Contact us with the product name, size and colour. We can check availability and whether a supplier order is possible. Please wait for us to confirm availability and any expected timescale before making plans.

Enter your code in the discount field at checkout and check that it has been applied before paying. If it does not work, check the offer’s dates and conditions or contact us for help.

Our delivery page lists standard UK delivery at £4.99, with free standard UK mainland delivery on orders over £100. Express delivery is listed at £7.99. The options and final charge for your address are shown at checkout. View delivery information.

Some international orders include items stocked at different locations. We may first bring these items to our main warehouse so we can send your order together in one parcel. This can add extra preparation time before international dispatch.

You may receive a UK tracking number first. This relates to the items travelling to our main warehouse, rather than the international journey to your address. Once your parcel is dispatched overseas, you’ll receive your FedEx international tracking information.

If you have any questions about your tracking or the progress of your order, please contact us with your order number and we’ll be happy to help.

We normally dispatch orders within one working day. Standard UK delivery is usually 2–4 days. These are usual estimates; availability and delivery destination can affect the timing. Check the product information and the option shown at checkout.

Express delivery is available for eligible UK mainland orders placed before 2pm. Not all items are available for next-day delivery, as some are stocked at other locations. Availability depends on the items in your order and where they are held. Check the delivery options at checkout and contact us before ordering if you need an item for a particular date.

Yes. We offer international delivery across Europe and worldwide using FedEx. Delivery options and charges depend on your destination and the items in your basket, and are shown at checkout before you pay. Applicable VAT or import taxes and customs duties are shown as separate lines and added to your international checkout total. These are paid upfront, with no additional import charges on delivery. View delivery information or contact us if your destination is not offered at checkout.

When your order is dispatched, we send an email containing tracking information. Follow the tracking link for the courier’s latest updates. Check your spam or junk folder if you cannot find the email.

Check the courier’s tracking page again for any updates. If the parcel appears delayed or the information is unclear, contact us with your order number and we’ll help investigate.

Check the delivery details, any safe place and whether somebody at your address or a neighbour has accepted it. If you still cannot locate it, contact us with your order number so we can help.

Email support@williamsonsfactoryshop.co.uk promptly with your order number, a description of the issue and photos where helpful. Keep the packaging while we look into it. We’ll explain the next steps; your statutory rights are unaffected.

Yes. Place your order online and choose Store pickup at checkout when it is available for your order, or call us to place a collection order. View Click & Collect information.

If your item is in stock at our collection location, it can be ready within one day. If it is stocked at another location, it can take up to four days to become available to us for collection. We’ll email you when your parcel is ready. Please wait for your ready-to-collect email before travelling.

Williamsons Home
Unit 2 Ormdale, New Portreath Road
Redruth, Cornwall, TR16 4QL.
Collection is for orders arranged in advance. Please follow your ready-to-collect email or contact us if you need help.

Call us with your order number. If you need to discuss a collection arrangement, please contact us before travelling so we can help.

Yes. Our 30-day change-of-mind returns offer gives you 30 days from receiving your order to request a return, subject to the condition guidance on our Returns & Refunds page. This offer is in addition to your statutory rights.

Use our Make a Return page. Have your order number and the email address or telephone number used to place your order ready, then follow the return instructions.

Carefully opening ordinary packaging to inspect an item does not automatically prevent a return. For our extended 30-day offer, return it unused and neatly repacked as you received it, with the original packaging, labels and included parts, in a condition suitable for resale. Do not force or cram it back into the packet. See our returns page for the full guidance and statutory cancellation rights.

Curtains can be difficult to fold and fit back into their original packaging. If you are unsure about the colour or design when you first look at them, please avoid taking them out of the packet where possible. Check what you can see through the packaging first, and contact us if you need help deciding. Check the fabric, colour and size carefully. Avoid hanging or using them, pulling pencil-pleat heading cords, washing, cutting or altering them while deciding. If you unfold them to inspect, refold and repack them neatly as received. Contact us if you are unsure about the condition of an item.

For change-of-mind returns, you are responsible for return postage. Keep proof of postage until the return is complete. For faulty, damaged or incorrect items, contact us first; we cover reasonable return costs for these issues and will explain the arrangements.

Once your return is received and checked, we aim to process an accepted return to your original payment method within three working days. Your bank or card provider may need extra time to show it. The full returns page explains statutory refund timescales and delivery-charge refunds.

The quickest way to get another size, colour or product is usually to return the original item and place a separate order for the replacement. Please check availability first and contact us if you need help.

Specific restrictions can apply to personalised or made-to-specification goods and certain sealed goods unsuitable for return for health protection or hygiene reasons once unsealed. Ask us before ordering if you are unsure. Your rights for faulty or misdescribed goods remain unaffected.

Curtain sizes are shown as width × length. The width measurement comes first. Where shown, the inches are followed by the centimetre equivalent in brackets, for example 90″ × 90″ (229 × 229cm) W × L. Check the product description and selected size before ordering.

For a standard pair, the stated width is the width of each individual curtain, rather than the combined width of the pair. A single door curtain is a separate format. Always check the product’s pack details and measuring guidance.

Our standard curtain pairs come lined and as a pair, as explained in their descriptions. Door curtains and voiles have different pack or lining arrangements, so check the particular listing before ordering.

Measure your fitted curtain pole or track and decide where you want the curtains to finish. Allow for the fullness needed for your heading style. Our curtain measuring guide explains the steps with diagrams.

Check the measurements in the listing against your duvet or mattress, rather than relying only on the size name. For fitted sheets, check the mattress depth too. If you use a topper, include it when measuring.

Check the product description and pack contents. Pillowcases, cushion pads and coordinating accessories can be included or sold separately depending on the product. If the listing is unclear, ask us before ordering.

We aim to show products clearly, but lighting and screen settings can affect how colours appear. If you need help with a particular shade or coordinating items, contact us before ordering.

Follow the care label supplied with the item and any guidance in its product description. Fabrics and finishes have different requirements, so avoid assuming that every item can be machine washed or tumble dried.

Belledorm products carry the seven-year warranty highlighted in their descriptions. Check the warranty information on the particular product and contact us with your order details if you need help with a possible claim. A warranty does not replace your statutory rights.

Our ranges include Laura Ashley, William Morris, Belledorm, Christy, Riggs and Cooksmart, alongside other home brands. Browse the website for the current selection or ask us about a particular product.

You can sign up to our newsletter in the footer and follow Williamsons Home on social media. Newsletter emails include an unsubscribe option if you change your mind.

Our Policies & Terms page brings together our privacy policy, terms and conditions, and terms of service. Returns information has its own easy-to-read page.

Call 01209 843366 Monday–Friday, 10am–5pm, email support@williamsonsfactoryshop.co.uk or use our contact form. For an order query, include your order number and the email address or telephone number used to order.

Please check your delivery address carefully before completing your order, including the house number or name, street and postcode. We dispatch orders to the delivery address supplied by you at checkout. If you notice an error, contact us immediately with your order number and the correct address. We’ll check whether we can update it before dispatch. Once your order has been dispatched, we cannot guarantee that the address can be changed or the parcel redirected. If you contact us after dispatch, we’ll help where we can, but delivery to the address you supplied is not an error made by us.

Check your dispatch email, the delivery estimate and the courier’s tracking information. If the parcel is overdue or something looks wrong, contact us with your order number. We’ll help you find out what has happened.

Contact us before collection so we can confirm the arrangements and what the person collecting will need. Please wait until you have received your ready-to-collect email.

No. Newsletter signup is optional. You can browse and place an order without subscribing to marketing emails.

Check that your billing details match those held by your payment provider and follow any verification prompts. If you are unsure whether payment went through, check for an order confirmation and contact us before trying again to avoid placing a duplicate order.

Lifestyle photographs can show coordinating bedding, accessories or decorative items. Check the product description and pack contents for exactly what is included in the item you are ordering.

A cover-only product does not include an inner pad. A filled cushion includes the filling or pad described in its listing. Check the description, selected option and dimensions before ordering.

Thread count describes the number of threads per square inch of woven fabric. It is one part of choosing bedding; fibre, weave and finish also affect how it feels. Check the product’s material and care information as well as the thread count.

Eyelet curtains have rings through which a suitable curtain pole passes. Pencil-pleat curtains have a gathered heading and use appropriate curtain hooks with a suitable pole or track. Check compatibility and the measuring guide before choosing.

Check the size, colour and pack contents before washing or using it. Washed or used goods do not qualify for our extended change-of-mind returns offer. If you discover a fault, contact us; your statutory rights still apply.