To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines and returns label
You can use our returns service with or without a printer.
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
They must be in original condition
In the original packaging
For health and hygiene reasons we are unable to offer refunds on the following items unless they are returned sealed and unopened in their original packaging: mattress toppers, mattress and beddingprotectors, duvets and duvet covers, pillows/pillowcases and bedsheets.
Are there any charges for return?
Yes, If you choose to use our returns service, a £4.99 charge wil be deducted from your refund.
Original shipping charges are non-refundable after 14 days from the delivery date
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to the original payment mentod, within 3 working days.