Returns and exchanges

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return my order?

 

  • Enter your order number and email address or phone number. Then, select start your return.
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  • Follow the instructions and select the items you want to return.
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  • When you’ve completed the return process, you’ll receive an email. This confirms your return has been approved and outlines how to post it.

 

Am I able to return my order?

 

  • You can return your items within 30 days of receiving them.
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  • All returns must be in their original resalable condition.
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  • All returns must be complete with their existing tags and packaging, if applicable.
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  • All items must be unwashed and unused.
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When will my return be processed?

 

  • Once we have received your return, it will be inspected. Once inspected you’ll receive an email notifying you if the return has been approved or rejected.
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  • If your return is approved, you’ll receive a refund to your original payment method within 1-2 days.

 

 

Do I have to pay for my return?

 

  • You will not be charged any additional cost for making a return.
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  • If you choose to use our returns service - £4.99 will be deducted from your refund.
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