Free Delivery On All Orders Over £100

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines and returns label
  • You can use our returns service with or without a printer.

 

What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging 
  • For health and hygiene reasons we are unable to offer refunds on the following items unless they are returned sealed and unopened in their original packaging: mattress toppers, mattress and bedding protectors, duvets and duvet covers, pillows/pillowcases and bedsheets.

Are there any charges for return?

  • Yes, If you choose to use our returns service, a £4.99 charge wil be deducted from your refund.
  • Original shipping charges are non-refundable after 14 days from the delivery date

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
  • If the return is approved, then your refund will be processed, and a credit will automatically be applied to the original payment mentod, within 3 working days.
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