Click & Collect

available in our Cornwall store open 7 days 10-5pm


*mainland England & Wales


We want you to be happy with your purchase. However, if for some reason you wish to return your items to us, we will accept returned goods as long as the items are returned within 28 days of receipt. All items should be returned undamaged, in their original packaging and have all labels attached. We will not accept goods that have been used or which come back without any labels on. Items should not be taken out of packets or hung (ie curtains). This does not affect your statutory rights.

The returned items should be sent to:-

Williamsons Factory Shop Returns
New Portreath Road
TR16 4QL

PLEASE NOTE - If you choose to return a faulty item to us, we will refund a maximum of £4.99 of the costs incurred by you. Any claim for this must be accompanied by a copy of the receipt for the carriage costs. We recommend using a delivery service that requires a signature on delivery and that you keep your proof of postage. Williamsons cannot be held liable for returned items that go missing in the post.

We will refund the price of the goods, but not the delivery charge, unless the whole order was cancelled or returned within 14 days from the day after the day of receipt of the goods. If you have placed an order with express delivery and wish to return your order, we will refund £4.99 of your delivery cost (not the full £7.50) We must, however be informed in writing of your intent to do so.

For orders over £100 that qualify for free delivery - If an item is returned and it brings the total order value below £100, please note that your refund will be minus £4.99. This is due to your order no longer being valid for free delivery.