Mouse

Click & Collect

available in our Cornwall store open 7 days 10-5pm
van

EXPRESS DELIVERY

*mainland England & Wales

FREQUENTLY ASKED QUESTIONS





Q.  I would like to place an order. How do I go about doing this?


A.  Ordering from us couldn't be easier! Simply click on the 'Buy Now' button where you will be taken through to the checkout. Should you wish to continue shopping click on the back button or 'Continue Shopping' button, where you will be taken back to the site.

Once you have finished shopping, select the delivery option you require, fill out your name, address and card details then click on the 'Submit' button and that's it!


 

Q.  I don't live in the UK. Can I still place an order?

A.  Yes you can. You will need to select the 'Contact' button to let us know which item/s you wish to purchase. We will then email you back with the cheapest carriage option.


 

Q.  I would rather speak to somebody rather than order over the internet. Can I do this?

A.  Yes, there is always somebody on hand between the hours of 10am to 5pm, 7 days a week to take your orders or give you advice. 


 

Q.  How long will it take for my goods to be delivered?

A.  Our standard delivery is 3 - 5 working days. However, should you need your item urgently we do offer a next day service. This service is available to customers on mainland England and Wales only. Orders must be placed by 1pm.


 

Q.  I'm not happy with my purchase. Can I send it back?

A.  Yes, no problem. If you are unhappy with your purchase, please email us to let us know what you are sending back. You have up to 28 days to send your goods back. They must come back undamaged, in their original packaging with all labels attached. We will not accept goods that have been used or which come back without labels on. Items should not have been taken out of packets or hung (ie curtains) This does not affect your statutory rights.


 

Q.  If I send goods back, how long does it take to receive a refund?

A.  We would normally refund the item/s the day we receive it back. However, please be aware, it make take a couple of days for your bank to credit your account.


 

If you have any further questions or need advice, please do not hesitate to contact us on 01209 843366 or fill out our contact form, where our friendly, helpful staff are always on hand to answer any other questions you may have.